Steps to connect to and renew your aircraft registration.

Step 1: Create an Account

• Please refer to the First Time Portal User quick start guide on the steps to create an online account here.

Step 2: Connect Your Aircraft to Your Account – Verify Aircraft Ownership

NOTE: To complete this step, you will need the following information available:

• • Email address of aircraft owner on file at DOAV
  • DOAV aircraft registration number (Formally License Number) This begins with a P, C or A
  • FAA Registration Number
  • Aircraft Serial Number
• Click on the blue “Step 1) Receive Owner Aircraft Code”
• Fill in the required 4 fields when the form opens then click the “Step 1) Receive Owner Aircraft Code” button at the bottom of the window. This will generate an Owner Aircraft Code, a permanent 36 character code that will be sent to the email on file and can be used by you or an authorized individual you wish to have access to your aircraft information.
  • This code may take a few minutes to receive

   NOTE: If you receive an error message stating there is no match on search criteria, please go to the DOAV website here and click on the “Verify DOAV Contact Information On File” button.

• When you submit your contact information, DOAV staff will review the information provided for accuracy, make updates as necessary, generate an owner access code that will be sent to your email, and/or request further information if needed.

Step 3: Connect Aircraft to Your Account (After receiving your 36 character code)

• Click on the “Step 2) Connect Aircraft to Account” button to connect your aircraft to your online account. You will need to provide your owner aircraft code from the email and provide your DOAV Registration Number, located on your registration certificate. Once you have entered the requested information, click the “Step 2) Connect Aircraft to Account” button to connect your aircraft to your account. After submitting the information, this process takes a few moments to happen.
  • If you do not see the information populate, please refresh your page.

Step 4: Renew Aircraft

• Aircraft may be renewed up to 45 days prior to registration. If your aircraft is eligible for renewal, a “Renew” button will appear in the right-most column of the aircraft record. Click on the button to renew your aircraft.
  • It is important to click on the “Renew” button only once as this can mistakenly start a new registration each time.
  • You can resume a renewal you have not completed by clicking on the resume renewal located on the right of the Dashboard under requests.
• Prior to renewing your aircraft, ensure you have an updated insurance policy or that the insurance information on file is correct- the information can be updated directly during the renewal process.
• Once you are finished updating your application, you can review the application for any errors by clicking on the blue “Review” button. If all is good, you will be taken to the next page where you will see the “Submit and Pay” button to complete the application and submit it to DOAV staff for review.

Applications that are not complete unless submitted with payment: Applications that were started and not completed will automatically be withdrawn after 4 days and you will have the start the process over.

Steps to Register an Aircraft. 

Step 1: Create an Account

• Please refer to the First Time Portal User quick start guide on the steps to create an online account here.

Step 2: Begin Application

• On the Main Dashboard you will use the Begin Application button in the top right corner of the page.
• Next, click on the Begin Application button. This will take you to the options for you to choose what type of application you want to start.
  • For aircraft applications:
    • Non-Commercial, Commercial or Antique: You must provide the FAA Registration Number before you can begin.
  • After you have selected the correct application, ensure you have the documents needed to continue and then press the Begin Application button at the bottom of the page.

Step 3: Completing the Application

• On the left side of the page, select each tab one by one as you fill out all required information.
  • Tabs are indicated by number and name. Ensure all information and required documents are provided before submitting the application.
• Next, click the review application button at the bottom of the page to reveal any missing information. If no information is missing, you will be taken to the review page to verify your information and application costs.

 Step 4: Submit and Pay

• If all is good, you will be taken to the next page where you will see the “Submit and Pay” button to complete the application and submit it to DOAV staff for review.
• You can see the status of your application on the Main Dashboard page on the right side of the page under Requests.

Applications that are not complete unless submitted with payment.

Applications that were started and not completed will automatically be withdrawn after 4 days and you will have to start the process over.  Applications that have been submitted are those that have confirmation of payment at the end of the application process. Once you have submitted the application with payment confirmation, your application has been received by DOAV staff for review.

Steps to Update Insurance and Owner Contact Information. 

Step 1: Create and Account

• Please refer to the First Time Portal User quick start guide on the steps to create an online account here.

Step 2: Updating Insurance Information

• • Once you see your aircraft in the Registered Aircraft listing, click on the FAA registration number on the row of the aircraft you want to view in detail.
  • You will see a Summary of your aircraft details along with Insurance, Documents and Correspondence and Associations.
  • Click on the Insurance tab.
  • Next, you will have two options to provide updated insurance information.
    1. You can select the row with your insurance that will allow you to update your insurance information or
    2. You can click the Add New Policy button at the top of the insurance listing to add a brand-new policy with the new policy information.
  • Once you have updated your Insurance Policy, you can navigate to the dashboard or log out.

Step 3: Updating Contact Information

• Once you see your aircraft in the Registered Aircraft listing, click on the FAA registration number on the row of the aircraft you want to view in detail.
• On the Summary tab of your aircraft details, click on the blue owner name that will take you to the Entity (Owner) details.
• Next, click on the Update Contact Info button.

Updating contact information will allow you to update email, phone or mailing address information. You can not change First or Last Name as this could affect the ownership information of the aircraft.

• Next, scroll to the bottom of the Update Contact Info screen and press the Update Contact Info button to apply changes.

You can navigate back to the Dashboard once you have completed updating contact information.

General Change Request is used for requesting an update to aircraft information, status, FAA Registration Number, sale of aircraft and more.

This type of request will need DOAV approval before updates are made. 

1. You can submit a General Change Request by selecting on the FAA registration number of your aircraft. 
2. Next, click on the blue General Change Request button to open a quick screen on what requests you can submit.
3. Next, click on the General Change Request button on the popup window to open the full General Change Request form. 
4. Next, choose the type of change request and complete all required fields and provide the necessary documentation.

General Change Requests are processed similar to regular applications but do not require payment only approval from DOAV staff.

If you received an email stating you are missing information not submitted with your application, you will follow these steps to provide that missing information to DOAV staff.

Step 1: Log into the portal dashboard

• On the right side of the Portal Dashboard containing your aircraft, you will see the section called “Requests”.
• In the listing, you will see your registration application type, along with the status of “Missing Info”. Click on the hyper link that is just below that says, “View Request”.
• This will take you to the section where you will need to provide the missing information.

Step 2: Review the Requirements Listing

• Review the Requirements list to see which line item is indicated as “Incomplete”.

 Step 3: Click the Missing Information Response Button

• Clicking on the Missing Information Response button will open a form allowing you to submit a small write-up and attach any documents you need to provide.

You can use the Missing Information Response button as much as necessary to submit documents as individuals or just to send a write-up providing the missing information.

• Click on the Missing Information Response button at the bottom of the form to submit your response to DOAV registration staff.

 Step 4: Wait for DOAV registration staff to respond

• Once you have submitted your response including the missing information; wait for DOAV to get back with you if further instructions are necessary.

If you have any questions or are unable to submit your missing information from the portal, please contact DOAV staff at acregistration@doav.virginia.gov.